Return Policy

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Overview

At Pryxthelquiztorn, we are committed to ensuring your satisfaction with your custom furniture purchase. Due to the custom-made nature of our products, returns are handled on a case-by-case basis.

Custom Furniture Returns

Since all our furniture is custom-made to your specifications, standard return policies do not apply. However, we stand behind the quality of our craftsmanship and will work with you to resolve any issues.

Manufacturing Defects

If your custom furniture item has a manufacturing defect, we will:

  • Repair the item at no cost to you
  • Replace the item if repair is not possible
  • Provide a full refund if neither repair nor replacement is feasible

Manufacturing defects must be reported within 30 days of delivery and may include:

  • Structural issues
  • Finish defects
  • Hardware failures
  • Incorrect dimensions that do not match approved specifications

Non-Defect Returns

If you are not satisfied with your custom furniture for reasons other than manufacturing defects, please contact us within 14 days of delivery. We will review your case and may offer:

  • Modifications to the piece (additional charges may apply)
  • Store credit for future purchases
  • Partial refund based on the circumstances

Please note that custom-made items cannot be resold, so full refunds for non-defect returns are typically not available.

Return Process

To initiate a return or report an issue:

  1. Contact us within the specified timeframes above
  2. Provide photos and a detailed description of the issue
  3. Include your order number and delivery date
  4. We will review your case and respond within 5 business days

Refund Policy

Order Cancellation

If you cancel your order before production begins, you will receive a full refund minus any design consultation fees already incurred. Once production has commenced, cancellation fees may apply.

Refund Processing

If a refund is approved:

  • Refunds will be processed within 10 business days
  • Refunds will be issued to the original payment method
  • You will receive email confirmation once the refund is processed

Warranty Claims

All custom furniture comes with a 12-month warranty against manufacturing defects. Warranty claims should be made by contacting us directly with details and photos of the issue.

Damaged Items

If your furniture arrives damaged:

  • Do not accept delivery if damage is visible
  • If damage is discovered after delivery, contact us immediately
  • Take photos of the damage
  • We will arrange for repair, replacement, or refund as appropriate

Exclusions

The following are not covered by our return policy:

  • Damage caused by misuse or accidents
  • Normal wear and tear
  • Changes of mind after order confirmation
  • Items that have been modified without our authorization
  • Returns initiated after the specified timeframes

Contact Us

For questions about returns or to initiate a return request, please contact us:

Pryxthelquiztorn
A1/35-39 Bourke Rd, Alexandria NSW 2015, Australia
Phone: +61293102506
Email: info@pryxthelquiztorn.world

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